Chime+ Program Policies & Guidelines for Caregivers

Sitter Cancellation Policy

A cancellation may lead to a termination of employment.  Of course, Chime does not expect you to babysit for a family if you’re under the weather.  Please reach out to Chime within 48 hours of your booking.

Family Illness Policy

You may occasionally be booked for a child who is mildly ill.  Mildly ill care is defined as temporary and non-progressive in nature.


Guidelines specific to what is considered mildly ill care:

  • Temperature:  A child with a temperature lower than 103° F is considered mildly ill

  • Stomachaches:  A child in severe pain; for example, cry from pain, lie curled up, or walk bent over from the pain, are considered to be more than mildly ill and may not be cared for

  • Mild diarrhea:  If a parent, or guardian, has consulted with a physician by phone to confirm their child is mildly ill, the child may be cared for

  • Mild vomiting:  A child who hasn’t vomited for three hours is considered mildly ill

  • Contagious Ailments:  Any child with a condition that is considered contagious may not be cared for until after they have been treated – e.g. on antibiotics for at least 24 hours.  Example conditions include:  pink eye, head lice, strep throat, and the flu

In-Home Medication Policy

You may apply non-prescription topical ointments or sunscreen to a child, at the instruction of a family.  You may administer an EpiPen, if necessary.


You may not dispense prescription or over the counter medication to a child.

Visitor Policy

You should never have another person accompany you to a booking, or visit you during a booking.

Transportation Policy

You may not transport (drive) any child you are caring for in a private vehicle unless specifically authorized in advance by Chime.  You are only allowed to accompany a child you are caring for using public transportation (e.g., taxi, bus, or train) when required in connection with the care provided and only with the prior authorization from the family and Chime.

Swimming Policy

You may not accompany children to ANY body of water (pools, lakes, etc.) other than in connection with a pre-arranged activity with a 3rd party responsible for the activity (e.g., a swimming lesson with an instructor) and only with the prior authorization from the family and Chime.

Bathing Policy

In the event a child you’re caring for requires bathing, and the family has approved bathing to take place during care, this is generally approved.  This child IS NOT to be left alone while bathing for any reason for any length of time.

Infant Sleep Position

The American Academy of Pediatrics (AAP) strongly recommends that infants be put to sleep on their backs to reduce the chance of Sudden Infant Death Syndrome (SIDS).  It is recommended that all caregivers comply with these recommendations and place infants to sleep on their backs on a firm infant crib mattress in a crib to reduce the chance of Sudden Infant Death Syndrome (SIDS).  Where infants can easily turn over from the back to the stomach position, it is recommended that caregivers continue to place infants to sleep on their back, but allow infants to adopt whatever position they prefer to sleep.  Repositioning sleeping infants onto their backs is not recommended by the AAP.

Hotel Care

  • You are only allowed to leave the room or the grounds of the hotel during care with consent from the family

  • The family will provide details as to what activities are permitted in the room (ex. guidelines related to room service, watching TV/movies)

  • If the adult that is releasing you at the end of the night is different than the adult that greeted you at the beginning of care, the releasing adult will be required to provide photo identification prior to entering the hotel room

  • All other Program policies apply, including the swimming, bathing, and visitor policy

Relinquishment of Custody

You should only leave the child you are caring for with the adult who met with you at the start of the booking.  If it’s a different adult, you must ask for a photo ID.

Life Saving Measures

In the event of an emergency, you are expected to be able to use life-saving measures to assist a child you are caring for (CPR/First Aid and emergency protocols).

  • You are permitted to follow instructions provided by qualified emergency personnel.

  • The Americans with Disabilities Act (ADA) requires Bright Horizons to provide a reasonable accommodation (and to eliminate barriers to care) when care is requested by an individual who may require rescue medication (such as a rescue inhaler, an EpiPen, or a glucagon injection) in an emergency situation.

  • Rescue medication is different from medication administered or required on a regular basis which would fall under our In-Home Medication Policy and which requires a skilled caregiver to dispense.

  • Directions on and permission to administer medication in an emergency situation will be obtained verbally from the family upon intake of their care request

  • Families will be asked on intake to identify any rescue medications on site needed for emergencies.  The family’s response will provide advance notification to Chime, Bright Horizons, and yourself of the need to address any appropriate protocols.

  • With respect to EpiPen needs ONLY, you will be provided with a one-page written instruction sheet on the use of an EpiPen and the family will need to show you where the kit is located when you arrive at the care location.

  • EpiPen Use:  The Americans with Disabilities Act (ADA) requires reasonable accommodations to care recipients with disabilities who are requesting in-home care.  A care recipient who may require an EpiPen is an emergency situation that falls within the protection of the ADA.

    • Bright Horizons is required by law to provide a reasonable accommodation when care is requested

    • Administration of an EpiPen does not require specific training or medical expertise, so caregivers without medical training or experience can be used on these cases

    • Additional information on EpiPen use:

Child Protection

Call the 24-hour Child Abuse Hotline at 800-25-ABUSE (800-252-2873) to report actual or suspected cases of abuse or neglect.  If you believe a child is in immediate danger of harm, please call 911 first.

Social Media Policy (FB, Instagram, Twitter, etc.)

You may not post photos and/or names of the family’s you babysit for on social media.  In addition, you are responsible for maintaining a professional public social presence.  Unprofessional commentary and/or posts will lead to a termination of employment.

Caregiver Responsibilities

Make an introductory call

Be sure to give the family a call once you’re booked!  Keep in mind that the family has never met you and an intro call is the best way to introduce yourself, as well as to get to know the family a bit more!

Be on time

The reason that you’ve been booked is so that the parent can get to work.  If you’re late, they’ll be late.  We are counting on you to be on time.

Introduce yourself upon arrival

Arriving at the home on time, looking clean, neat, and professional are all steps towards making a great first impression!  Sharing previous caregiving experience will also help to ease concerns.  Don’t forget to smile!

Understanding the family’s expectations

Every household has it’s own rules, philosophy, beliefs, and way of doing things.  It is your responsibility to listen carefully so you are able to provide care that matches their expectations.

It’s helpful to understand whether or not their child is allowed to watch television, when they should sleep or nap, what they may eat, if they are allowed to go outside, and any other rules the family may have.  Don’t be afraid to ask questions.


You should never dispense medication to a sick child.  If a sick child needs medication, the family will need to make other arrangements for medication administration.

Telephone Usage

Ask the family how or if they would like you to answer the phone.  You should never use the phone for personal use, unless there is an emergency.

End of Shift Report to Family

Be sure to share the details of the day, what activities you did, what they ate, and how their child slept.  

Always Be Safe

Household Safety

  • Keep the doors and windows locked

  • Never tell anyone you’re alone

  • Don’t give out any info over the phone unless it’s the family checking in

  • Keep the television and radio volume low so you can hear the child at all times, especially if they’re asleep

  • Keep the house tidy

  • Keep anything that is potentially dangerous away from the child

  • If you’re preparing food, keep anything that could harm the child out of reach

  • Know where all the exits are

  • Be aware of potential hazards in the home (open stairways, electrical outlets, sharp objects, etc.)

  • Keep gates up and across all stairways; this will help prevent falls

  • Don’t let children play near glass windows or glass doors

  • Be sure that medicines, cleaning products, pesticides, and plants are out of reach

  • Do not smoke

Personal Safety

  • Don’t be careless or in a hurry or you may have an accident

  • Always carry a child or a package below eye level so you are able to watch your step

  • If you should hurt yourself, make sure the child is safe and nearby while you apply first aid.

  • If you’re in doubt or question any unusual situation or encounter any strange people, be sure to call your emergency contact and/or Chime

  • If you become ill during your booking, be sure to call Chime

Questions to Ask the Family Before They Leave

  • Phone number(s)

  • Phone number and address of emergency contact, doctor, and hospital

  • Does the child have any allergies?

  • Ask if the child has any medical conditions you need to be aware of

  • Be sure to ask about any special supplies you may need (diapers, formula, bottles, reading materials, etc.)

  • Ask about specific meal times and what food to prepare.  Can they have snacks?

  • What time is naptime? Bedtime? Any special instructions or rituals?

  • Does the child have any favorite games, songs, toys, rhymes, or books?

  • Is the child allowed to watch television?  If so, for how long?

  • Can the child play video games?

  • What are the rules specific to playing on the computer?

Dos and Don’ts


The Dos

  • Do call the family before the booking and introduce yourself

  • Do know the address of the location the booking is to take place

The Don’ts

  • Don’t administer any medication

  • Don’t drive the child in your car or any other car

  • Don’t leave the child unattended

  • Don’t allow strangers into the home

  • Don’t use the telephone unless it is absolutely necessary

  • Don’t send the child over to the neighbors to play when you are caring for them

  • Don’t allow any other children/adults in the home other than those you’re caring for

  • Don’t release the person in your care to anyone other than who you were told to

  • Don’t sit in front of the television all day

  • Don’t adjust the thermostat

  • Don’t spend time attending to personal matters – you are there to take care of the child

  • Don’t help yourself to the family’s food unless told to do so

  • Don’t assume to know everything, ask questions

  • Don’t answer the door unless the family told you someone was specifically coming over

  • Don’t smoke

  • Don’t leave a baby alone anywhere other than the crib

  • Don’t accept payment from the family.  This will all be taken care of by Chime

  • Do have exact directions to the house or address where care is to take place

  • Do know what time your booking is to begin and end

  • Do give yourself extra time for driving and locating the family’s home

  • Do arrive on time (or early) – never late!

  • Do call if there is a problem keeping you from being on time

  • Do ask the family about the child’s routine

  • Do ask about any food allergies the child might have

  • Do bring you own lunch

  • Do ask for and follow instructions given by the family specific to babysitting a child who is mildly ill

  • Do ask for any house rules

  • Do change the baby’s diapers as necessary

  • Do have training in CPR or First Aid

  • Do prepare nutritious snacks and meals

  • Do care for and maintain family’s belongings and clean up after child

  • Do behave in a professional manner

  • Do listen to and follow the family rules, schedules, and any other expectations (within reason)

  • Do call Chime if there are any problems or you’re uncomfortable for any reason

  • Do spend time interacting and playing with the child

  • Do call the family if the child becomes ill or if an existing illness becomes worse

  • Do try and occupy the child if the parent is working from home


Child Care Specific Tips

Child Safety


  • Never leave a young child alone if they’re awake

  • Check on a child frequently if they’re napping or sleeping

  • Never leave a baby unattended on the changing table, in a high chair, bathtub, or walker

  • If there are safety straps on anything, be sure to use them

  • Never rest or sleep; stay alert at all times – you never know when a child may need you

  • Never leave a child alone on a high place

  • Never leave a child alone in a crib with the sides down

  • Never smoke around a child

  • Be careful of hot liquids you’re eating or drinking

  • Do not let the child play anywhere that you think may not be completely safe

  • Keep the child away from closets, medicine chests, drawers, and storage locations, as these are not safe places to play ad the child could get hurt

  • Keep child away from hot objects, stove, iron, electrical appliances, and electrical outlets

  • Make sure knives and scissors are out of reach

  • Keep all small objects off the floor and out of the child’s reach (buttons, pins, small toys, etc.)

  • Don’t bathe a child unless you are given explicit direction by the parent, and be very careful around water – it takes very little for a child to drown

  • Be sure to cut food into very little pieces to prevent choking

  • Avoid foods such as popcorn, hotdogs, grapes, and hard candy

  • Make sure the child sits while eating

  • Don’t let the child play with garbage bags, plastic bags, pillows, or anything that could cover their face and impede their breathing

  • Put gates across any steps or stairways

  • Watch closely when older children play with a baby

  • Never leave a child alone with a pet

  • Remove strings or straps that may pose a threat to a child being strangled, including drapes, blinds, and electrical cords

  • Close the bathroom door and keep the lid down on the toilet when not in use

  • Be careful of furniture with sharp edges

Toy Safety

  • Be sure that any object small enough for a child to swallow is out of reach of the child

  • Make sure that any toy you give the child to play with is safe with no long strings or cords

  • Ensure that stuffed animals’ eyes aren’t loose before letting a child play with them

  • Be sure that any toy you give a young child is age appropriate

  • Keep balloons away from babies and small children as they can suck on them and suffocate

Outdoor Safety

  • It is up to you to keep a child safe while playing outdoors; children are usually not aware of dangers so you must always watch them

  • Do not let a child walk in front of a moving swing or glider

  • Place the child in the center of a swing and make sure they can hold on or are in an infant seat

  • Be careful playing with rings as a child’s head could get caught

  • Let the child know your expectations for outside behavior

  • No pushing

  • No climbing up the slide the wrong way

  • No playing rough

  • Children must take turns and go one at a time

  • Be very careful around any wading pools, swimming pools, spas, or hot tubs; keep close watch even if there is a cover or a fence

  • Do not take your eyes of the child around water

  • Keep gates locked at all times

Discipline and Behavior Policies

  • Instill discipline not punishment

  • Children acting out or misbehaving is normal and part of their growing up

  • It is up to you to always keep your cool and know hot to act or respond appropriately

  • It is not up to you to punish someone else’s child

  • Never hit, shake, slap, spank, lock up, punch, bite, shove, or raise your voice

  • Never make fun of or ridicule a child

  • Ask the family what would be appropriate for their child in the way of discipline

Below are some common reasons for a child’s unhappiness or acting out:

  • The child is tired and needs a nap

  • The child is not feeling well

  • The child is hungry or thirsty

  • The child is over stimulated, board, or needs attention

  • The child is lonely, perhaps missing their parents

  • The child is feeling frustrated

  • The child is frightened around people they don’t know

  • The child needs a sense of control or power

Acceptable Consequences for Unacceptable Behavior

  • Infants and toddlers are easily distracted.  Divert their attention away from the problem and present them with another play activity

  • “Time out” or “calm time” works well; it gives the child time to settle down and think about their behavior.  You must be soothing and calm while you do this.  (Generally 1 minute per 1 years old)

  • If the behavior is not too disruptive you may choose to ignore it.  Often it is a way for the child to try to get attention

  • Try to pay more attention to positive behavior

  • Often you can redirect their attention to more acceptable behavior

  • It is important to attempt to divert their negative energy to positive energy (for example, if they are throwing a ball, make up a game where they can roll the ball)

Feeding and Nutrition


It is important to relax when feeding an infant; they will be able to tell if you are nervous.  There are only two options for feeding an infant: breastfeeding and bottle feeding.  Most babies drink formula for their feedings; however, breast milk may be provided beforehand by the infant’s mother for you to use.  Remember to feed them only what you are told, NEVER substitute without permission and ask how much to give the infant at each feeding.  If the bottle is to be warmed be sure and ask how they prefer you warm it (microwave, bottle warmer, etc.)  If you heat the bottle, make sure to check the temperature of the formula before you give it to the baby.  Ask if the infant may also drink water or juice throughout the day and how much is acceptable.

Bottle Feeding

  • Find a comfortable chair

  • Hold the baby on your lap with one arm round them so their neck is on the crook of your arm for support

  • Keep the head higher than the body

  • Brush a finger across the baby’s cheek closest to your body, the baby should turn their face towards you and part of their lips slightly

  • Push the nipple of the bottle gently into the baby’s open mouth, keep head and upper body raised at a slight angle so it is easy to swallow

  • Tip the bottle up, keeping the nipple full to prevent the baby from swallowing air

  • If the baby is drinking too slowly or having trouble sucking, loosen lid slightly

  • If the baby is drinking too fast, tighten lid

Burping a Baby

  • Make sure to burp the baby during and after feeding to help air escape from the baby’s stomach

  • Put a cloth towel or a diaper on your shoulder

  • Hold the baby’s head over your shoulder, or sit the baby on your lap gently supporting head and face by the chin

  • Gently but firmly pat the baby’s back to get the air bubbles up; the baby should give a little belch

  • The baby may spit up some formula – this is normal

Solid Foods

Rice cereal is usually the first solid food that is introduced to the baby; fruit is usually next, followed by vegetables.  Ask the parent or guardian what the baby may eat and how they prepare it so the baby will be fed in the manner they are familiar with.


  • Hold the baby in sitting position or put them in a high chair

  • If the baby is in a high chair be sure that she is securely in and do not leave them unattended

  • Use a small, skinny spoon to feed the baby

  • Put a small amount of food on the spoon

  • Put the food towards the back of the baby’s mouth

  • Baby may spit food towards the back of the baby’s mouth

  • Baby may spit food out as they are learning how to chew

  • If baby spits the food out, repeat putting more back in their mouth

  • Do not force the baby to eat

  • If the baby will not eat, wait and try later

  • Feeding time is messy; keep a moist cloth nearby to wipe their face

  • Older infants and toddlers will grab the spoon to try to feed themselves


  • Ask the parent what the child usually eats and how well they chew beforehand

  • Toddlers like finger food because their use of utensils is limited

  • Make sure the utensils the child uses are child sized

  • Toddlers most often eat three meals a day

  • Toddlers eat healthy snacks every two to three hours; ask the parent if acceptable

  • All foods should be cut into very little bit size pieces for easy chewing and to prevent choking

  • Ask if the baby sits in a high chair or booster seat at the table

  • Remember it is important to maintain routine

Preschool and School-Age Children

  • Ask parents or guardians what the child eats and about their eating habits – all children differ in their needs for food and their feelings about food; some children may be good eaters, others may be picky eaters

  • Serve child-sized portions

  • Do not force a child to eat

  • Be patient

  • Share with the parent or guardian upon their return how and what the child ate


Diapering and Toileting


  • When you are caring for a baby you will need to change their diaper (cloth diapers or disposable diapers) regularly or as necessary

  • Wash your hands

  • Gather all items that will be needed:  clean diaper, wipes, ointment, lotion, or powder

  • Put the baby on the changing table or other designated flat surface, DO NOT LEAVE THE BABY UNATTENDED, fasten safety restraint if there is one

  • Be sure to ask where to dispose of dirty diapers

  • Undo the corners of the dirty diaper, use corners to remove any excess bowel movement

  • Be aware that when you remove the diaper the baby may urinate, so have something handy to cover the appropriate area

  • Gently hold the baby’s ankles together with one hand to lift the baby’s bottom off the table

  • Use wipes to clean bottom, creases, and folds thoroughly

  • If baby is female, clean front to back to minimize chance of infection

  • Apply lotion, ointment, or powder as directed; be sure to do so sparingly

  • With bottom still in the air, slide out dirty diaper while folding it for disposal

  • Lift the baby’s bottom off the table and slide the new diaper under

  • Keep half of the diaper under the baby’s backside, pull the other half up and fold over the front of the baby (for a male, tuck his penis down so urine won’t seep over the top)

  • Attach the two ends in place

  • Throw all used baby wipes into the dirty diaper before wrapping the diaper together

  • Close the diaper tightly with the sticky tab and dispose where you have been directed

  • Remember to wash your hands

  • Remember, DO NOT leave the baby unattended on table


Young children who have been toilet trained recently will still require your help when using the toilet.  They will most likely need you to stay with them while they use the toilet.  They may need help doing the following:

  • Undressing

  • Wiping

  • Redressing

Dressing Infants

  • An infant is completely dependent upon you to dress them

  • Ask the parents or guardian what they prefer that the baby wears

  • Most often they will choose a onesie that is easy to put on


  • A toddler will still require that you either dress them or help them dress

  • You will need to help them tie and zip even if they are in the “I can do it myself” phase

  • Ask the parents what they wish them to wear

Preschool and School Age

  • Most preschool children are able to dress themselves

  • They enjoy making the choice of what to wear

  • Help them with colors or outfits

  • Help them with their hair and grooming

  • Help them brush their teeth

  • Ask parents what they prefer them to wear (the child may choose to wear a party dress to the park) and what is acceptable

Sleeping or Bedtime

Ask parents or guardian about the child’s bedtime routine, no matter what the age!  It is important to follow their usual routine and bedtime rituals.  This will help the child feel secure and get to sleep easier.


  • It’s not always easy to put an infant to sleep, so don’t be surprised if it takes a lot of time and patience

  • Younger infants will usually sleep when tired

  • If an infant gets overtired they may have difficulty settling down to sleep

  • If there is a rocking chair, the motion will calm fussy babies

  • If no rocking chair is present, rock the baby in your arms; gently rhythmic motion helps

  • Fresh air also helps to put the baby to sleep.  With permission, take the baby for a walk in the carriage or stroller

  • Play calm music or gently pat the baby on the back and hum softly

  • If the baby cries a little but remains fairly calm in bed, leave quietly

  • Don’t let the baby cry for more than a few minutes; help the baby relax and try to settle them down

  • Place the baby on their back to sleep


  • Ask the parent what the child’s bedtime routine is; it is important to be consistent and follow rituals

  • Engage the child in calm, quiet activities before bedtime: read a book, play imaginary games, help them close their eyes and pretend

  • Keep watching the child (If unsupervised, they may get into an unsafe situation)

School-Age Children

  • Ask the parents or guardian if there are bedtime rituals to follow

  • Be sure to ask what time the child is to be put in bed, and what time is “lights out”

  • Older children may choose to relax by themselves by reading in bed

  • If the child has had a very active day or is over tired you may need to help calm them down, listening to music, reading to them, or playing imaginary games

  • If they can’t sleep at night because they miss their parents, reassure them that when they wake up their parents will be home

Play Activities (Keeping the Child Occupied)

Children of different ages have different needs.  These needs are based on different levels of growth and development.  No two children are the same, but they may have similarities.  Each child has unique traits and characteristics for the caregiver to try and understand.  The single most important gift we can give to any child is to help them feel good about themselves.

There are two important things to keep in mind when planning activities for a child.  First, ensure the activity is age-appropriate.  Secondly, always try to plan activities that are developmentally appropriate for the child.  If one follows those two important factors, then children will not only have fun with the planned activity, but it will also prove as a positive learning experience.

There are some activities that are appropriate for children of all ages.  With parent or guardian permission, children may enjoy the playground to use their imagination no matter what age they are and they will have fun.

Children need supervision at all times and may never be unattended.  It only takes a small amount of water or taking your eye off the child for a moment to turn a fun activity into a tragedy.  Never let children out of your sight, not even for a moment.  You must be responsible and attentive at all times.



  • Young babies will respond to singing, being rocked, and being held

  • Young babies will enjoy your talking to them; as you go through the day keep explaining what you’re doing

  • Babies are attracted to brightly colored toys

  • Babies like to be outdoors on a nice day (bundle them up appropriately)

  • Babies enjoy playing with rattles or any toys that they can hold and make noise with

  • Babies will respond to music that you play to them

  • Babies are tactile and enjoy holding soft stuffed animals or small blankets

  • If the baby is crawling, have a clean space for them to do so; put bright toys around so they can reach out for them or try to crawl to them

  • Babies love to be read to and especially like books with brightly colored pictures

  • Keep in mind that babies will put everything in their mouths, so be sure to keep their toys clean, and only offer toys that are large enough that they can not swallow


  • Toddlers are very curious

  • Toddlers like to put things inside of other things

  • Find a box or a can and let the toddler put a variety of objects inside

  • Toddlers love to play with clay and play dough

  • Toddlers will enjoy reading books and playing ball with you

  • Toddlers like to draw and paint; give them short, fat, unwrapped crayons and paper bags and they will have fun drawing on them

  • Toddlers often like to play with boxes that toys or other household goods come in; let them draw, paint, and pretend with them

  • Playing house with dolls, dishes, spoons, and many other housekeeping items is a favorite of many toddlers

  • Since toddlers are just mastering walking and running, they love to go for walks (but be sure to hold their hand)

  • Toddlers may be able to use child safe swings with special seats and may even enjoy low slides, however you must watch them carefully and help them when needed


  • Preschoolers like to pretend; they are learning how to share and are developing imaginations – there are many play activities that you could do with them to help them pretend and imagine (for example, you could set up a grocery store, an ice cream store, or even a pretend beach)

  • Preschool children like to run, jump, ride, tricycles, play ball, and color with crayons

  • They will enjoy playing in the sand, they can have fun with muffin pans, rolling pins, and any other container or utensil that the parents say they may use

  • Preschoolers love bubbles

  • Blocks, Legos, or anything else that can be piled or built will be a favorite

School-Age Children

School-age children will enjoy many of the same activities that toddlers and preschool children like.  These activities may include singing, dancing, pretending, running, and jumping.  To make activities more age appropriate, add more toys and let them play by themselves with supervision

  • School-age children are very active

  • Older school-age children will like games that are competitive like kickball or basketball

  • This is the stage when girls like to play with girls and boys prefer playing with boys

  • School-age children may enjoy playing alone


Parents must always be consulted regarding television and movie watching.  They need to let you know what shows children are allowed to watch and if there is a time restriction on the length of time permitted.  The television should only be used as a learning tool while the children are in your care.  At no time should you watch any adult programs or entertainment while you’re caring for children.

Home Computer Systems

Since most homes have computers most children are familiar with them.  You must ask the parent about their rules regarding computer use.  Always supervise children when they are on the computer, even if they are playing a computer game.  This is not an opportunity for you to check your email.  There’s no reason that you should use the computer.

Caring for a Sick Child

  • During the introductory call with the parents, discuss the details of the child’s illness and the expectations for care.  Keep in mind you’re not allowed to administer any type of medication.  If the parents are expecting this (even if it’s just Tylenol), simply let them know it is against Bright Horizon’s policy.

  • Upon arrival to the client’s home, review with the parents the child’s current condition regarding their illness.  Ask if they’re feeling any better.  How is their mood?  How did they sleep? Do they have an appetite?  Are there any toileting/diaper changes?

  • Write down the care expectations for your reference and be prepared to monitor and discuss the child’s behavior with the parents at the end of the care.  Ask the parents how best to console the child if they should become irritable or upset

  • If the child will be napping throughout the day and/or for long periods of time, ask the parents how they would prefer you to occupy your time during nap time.  It is not acceptable for you to sleep.  The child could wake and move around the house without your knowledge.  Ask if there are light housekeeping duties you can assist with.  Avoid watching television, making personal calls, etc.

  • Look in on the child periodically while they nap and take note of any irregularities in their sleeping pattern

  • Keep the child comfortable and engaged in activities that don’t over stimulate them for long periods of time.  Their bodies are recovering from illness so it’s important they do not over exert themselves.

  • If the child has a runny nose, wipe their nose regularly, but take care to not rub roughly.  Use a damp cloth occasionally to avoid chapping the skin.  Be sure to wash your hands and the child’s hands afterward.  Use a soapy cloth to wipe the infant’s hands.

Best Practices When Parents are Working from Home

When a parent is working from home, it is especially important to be clear on the routine for the day as to not disturb them.

  • It is generally more difficult to occupy a child when they know their parent is home.  You will need to engage them in activities that will take their mind off of the fact that mom or dad is in the home.  Keeping them busy and occupied will help.  Perhaps you can set up times where the parent will come for a few minutes to break up the day for their child.

  • Clarify if they will be taking breaks to spend time with the child or will be joining them for lunch.  This will prepare you for how to transition with the child for the arrivals and departures of the parent.

  • If you have permission to take the child outside or on a walk, review with the parent that you will be alerting them to your departure time and return time.  Inform them of your exact route and ask how long an acceptable time is for you and the child to be out.  You are not permitted to take the child out of the vicinity of the home if you don’t have an operable cell phone with you.  You must leave your phone number with the parent as well as get the best number for you to reach them.

  • Be sure to ask the parents at the start of care how they would prefer you to occupy your time when the child is napping.  It is not acceptable for you to sleep at any time.  The child can wake at any time and move around the house without your knowledge.  Ask if you can assist with light housekeeping duties while periodically looking in on the child.

Chime+ Logistics


Your Availability Calendar

You are able to add hours of availability to your Availability Calendar at any time. During your available times, you may get booked for a Chime or Chime+ sitting. The longer time slots you set up, the more likely you are to be booked.

Note: You are restricted to work up to 30 hours per week for Chime+. We will monitor this from our end.

Requesting Changes & Calling in Sick

If you need to cancel – you will need to call us immediately. If you have a change to your schedule, you should update your availability immediately so that you don’t get booked.

Note: Excessive no-shows and/or cancellations will result in removal from the Chime+ program.

Booking Logistics

Booking Notifications

Immediately upon getting booked for a new sitting, you will receive the following notifications:

  • Notification text

  • Notification email including booking details

  • For Chime+ only: If you are booked less than 4 hours before your booking start time (or if you get booked late at night for the next morning), we will give you a “heads up” courtesy call.

  • All Chime+ emails will include your entire Chime+ sitting schedule, and your newly-booked sittings will have a + sign next to it.

  • Important: An introductory phone call is required ASAP after you are notified of a new booking.

Viewing Your Schedule

  • You can view all of your sittings for Chime and Chime+ on your account dashboard and on your availability calendar.

Advance Notice

  • After you become activated as a Chime+ sitter, we will adjust your advance notice to read as 90 minutes.  This would affect your advance notice for both Chime and Chime+.  

    • This means that if it is noon, the earliest sitting you could be booked for is a 1:30pm start time.

  • If you need more or less time to get ready, please let us know and we can adjust that for you.

  • Note: Some Chime+ sittings are last-minute, so increasing your advance notice would reduce your chances of getting those sittings

What to Bring to a Sitting

Ending Your Sitting

  • Fill out your Activity Log

    • This form is a fast way for parents to learn about your day at a glance. There’s space for you to fill out meal schedules, diaper changes and toileting, nap times, and any additional activities and notes.

    • Have the parent sign this sheet along with the time they return home if they come home over 30 minutes past the scheduled end time.  Take a photo of this and send it to as an overtime sheet.

  • Before the day ends, don’t forget to complete your sitting on your Chime dashboard. You can edit the start or end time to reflect actual sittings times, if necessary.

Payment & Perks


    • Chime+ sittings are paid out at a rate of…

      1. DC: $16.50/hr

      2. IL: $15.50/hr

      3. MA: $17.50/hr

      4. NYC: $18.50/hr

    • Complete your sitting on the Chime site or app

    • Chime+ payments will be a direct deposit into your bank account every other week (with payments 2 weeks in arrears)

Contact Information

Member Services

  • E-mail:

  • Phone: (855) 413-2363

Have a question? It’s likely answered on our Chime FAQ page at!

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